Question 1

How much does an AI voice agent for property management cost?

Accepted Answer

From $467 per month, including 500 call minutes, full installation and integration at $0, the client portal, and transcripts and summaries for every call. Your portfolio's call volume then determines the exact plan.

Question 2

How does LÉA answer calls outside business hours?

Accepted Answer

LÉA answers 24/7, nights and weekends included. On average, 40% of a property manager's calls arrive outside business hours: every one is answered, handled or escalated based on urgency.

Question 3

Can LÉA create a maintenance ticket automatically?

Accepted Answer

Yes, in 35 seconds on average. LÉA recognizes the tenant's number, pulls up their unit and file, then creates a complete ticket sent to the maintenance team. About 80% of maintenance handling is automated, saving 6 minutes per call.

Question 4

What happens in an emergency like a water leak?

Accepted Answer

The emergency is detected from the first words. LÉA immediately transfers the call to the on-call manager and retries automatically until a human answers, then calls the tenant back. No emergency goes unanswered, even at 2 a.m.

Question 5

Does LÉA speak French and English?

Accepted Answer

Yes. LÉA is bilingual and automatically adapts to the caller's language, French first. Your French- and English-speaking tenants are served in their own language, with no phone menu or transfer.

Question 6

Can the voice agent transfer the call to a human?

Accepted Answer

Yes. Every caller keeps access to a human: transfer, callback or escalation depending on the case. For complex situations, LÉA prepares a detailed summary of the conversation and routes it to the right person on your team, so the caller never repeats themselves.

Question 7

Can LÉA qualify a prospective tenant and book a visit?

Accepted Answer

Yes. LÉA qualifies every prospect (area, budget, unit size), suggests matching units and books the visit directly in your calendar, with a text confirmation. No prospect call is missed, even in the evening.

Question 8

Does LÉA integrate with my existing systems?

Accepted Answer

Yes. Our solutions connect to most existing systems (CRM, accounting, calendars, communication platforms) through secure APIs. Our team maps your current processes and ensures the transition without service interruption.

Question 9

How long does deployment take?

Accepted Answer

2 to 4 weeks for a standard deployment, depending on the complexity of your environment. A pilot can start within one week on a specific use case, then expand based on results.

Question 10

Are calls recorded, and is it compliant with Quebec's Law 25?

Accepted Answer

Yes. LÉA introduces herself as a virtual assistant and announces the recording at the start of every call, in line with Law 25. Data is hosted on Canadian servers and encrypted (AES-256) in transit and at rest, with granular access control.

Question 11

Does LÉA replace my front-desk team?

Accepted Answer

No: LÉA acts as a 24/7 triage layer. She handles repetitive requests, several calls simultaneously, and escalates complex cases to your team with a summary. For comparison, an employee at $45,000 a year really costs about $51,750 with Quebec payroll charges.

Question 12

Is it already used in production in Quebec?

Accepted Answer

Yes. LÉA runs in production with Quebec property managers: over 14,000 minutes of calls handled, about 3,000 minutes per month. Nicolas Roberge, co-founder, shows the behind-the-scenes of deployments on YouTube.

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